Who do I call if I can't access the server or have technical problems with Moodle?

In an effort to provide assistance to students, JSCC's help desk is located in the Library, in the Boyette building.  Students may drop in, call or email for help. When contacting these support services students should be prepared to provide their full name and JSCC student ID.

JSCC students are exposed to a variety of technology in the classroom and as a part of the admissions and registration process. Some of these services include student email, Self Service, and Moodle.

  • Student Email - All curriculum students are provided a JSCC email that is used by the College to send pertinent information. Students are strongly encouraged to check this email weekly.
  • Self Service - Students will use Self Service to: review their class schedule and transcripts, register for classes, contact instructors, and check financial aid status. Each student has a unique username and password which should be kept confidential.
  • Moodle - Moodle is a course management system used by many JSCC faculty to post course content in an online format. Students may be required to access course materials on Moodle for their courses and if any student enrolls in a hybrid or online course these courses will be accessed through Moodle. Each student has a unique username and password which should be kept confidential.
  • Course Specific Websites - Instructors may require students to access secure websites to complete course work, such as online workbooks, quizzes, etc. These websites are often a part of an electronic textbook. Instructors will provide students with specific information and support  of how to access this material.  All technical questions regarding these resources should be directed to your instructor.
  • S.A.S. (Spartan Alert System) - Every student is registered with their JSCC email address to receive alerts sent from the College.  These include emergency alerts, weather closings, and other announcements.  Students may register their cell phone and home phones to receive voice and text messages in addition to the emails.
  • FASFA - students needing assistance to complete online financial aid application should contact the Financial Aid department at 910-275-6379 or visit their office in the Strickland building.